{"id":47,"date":"2018-04-03T07:15:37","date_gmt":"2018-04-03T07:15:37","guid":{"rendered":"https:\/\/evoquip.ro\/?page_id=47"},"modified":"2018-05-30T09:46:25","modified_gmt":"2018-05-30T09:46:25","slug":"support","status":"publish","type":"page","link":"https:\/\/forst.ro\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column icons_position=&#8221;left&#8221;]<div id=\"sc_title_749361416\"\n\t\tclass=\"sc_title sc_title_default\"><h2 class=\"sc_item_title sc_title_title sc_align_center sc_item_title_style_default\">Our Support Policy<\/h2><\/div><!-- \/.sc_title -->[vc_empty_space alter_height=&#8221;medium&#8221; hide_on_mobile=&#8221;&#8221;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243; icons_position=&#8221;left&#8221;][vc_column_text css=&#8221;.vc_custom_1508919405394{padding-right: 20px !important;}&#8221;]<\/p>\n<ul>\n<li>To get a pre-purchase advice, you may post in the theme\u2019s forum.<\/li>\n<li>To get a response more promptly, you are recommended to use our Ticket-system.<\/li>\n<li>We try to answer your questions within 12-24 hours. However, if any delay occurs, it doesn\u2019t mean that we forgot about you. Some of the issues require testing and analyzing, so we can resolve it effectively.<\/li>\n<li>Support time schedule is Monday \u2013 Friday: -10.00 \u2013 19.00 CET<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; icons_position=&#8221;left&#8221;][vc_column_text]<\/p>\n<ul>\n<li>Please note! We do not provide support, if you do not have the purchase code.<\/li>\n<li>Item support does not include:\n<ol>\n<li>Customization and installation.<\/li>\n<li>Support for third party software and plugins.<\/li>\n<\/ol>\n<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column icons_position=&#8221;left&#8221;][vc_separator][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221;][vc_column icons_position=&#8221;left&#8221;]<div id=\"sc_title_1397853116\"\n\t\tclass=\"sc_title sc_title_default\"><h2 class=\"sc_item_title sc_title_title sc_align_center sc_item_title_style_default\">How to use our Support System<\/h2><div class=\"sc_item_descr sc_title_descr sc_align_center\"><p>AncoraThemes technical support is always there to assist their users with all the technical questions regarding their products.<\/p>\n<\/div><\/div><!-- \/.sc_title -->[vc_empty_space height=&#8221;32px &#8221; alter_height=&#8221;medium&#8221; hide_on_mobile=&#8221;&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221;][vc_column width=&#8221;1\/2&#8243; icons_position=&#8221;left&#8221;][vc_single_image image=&#8221;48&#8243; img_size=&#8221;525&#215;300&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243; icons_position=&#8221;left&#8221;][vc_empty_space height=&#8221;2em&#8221; alter_height=&#8221;none&#8221; hide_on_desktop=&#8221;&#8221; hide_on_notebook=&#8221;&#8221; hide_on_tablet=&#8221;&#8221; hide_on_mobile=&#8221;&#8221;][vc_column_text]<\/p>\n<ol>\n<li>In the \u2018Item Details\u2019 there is a clickable banner \u201cSupport Sys\u201d, which leads you to tickets.<\/li>\n<li>Or you may simply follow this link: <a href=\"https:\/\/ancorathemes.ticksy.com\/\" target=\"_blank\" rel=\"noopener\">ancorathemes.ticksy.com.<\/a><\/li>\n<li>Enter your purchase key and register in the system.<\/li>\n<li>To avoid a confusion, please use your own ThemeForest login in Support System.<\/li>\n<li>Fill out the ticket form.<\/li>\n<\/ol>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column icons_position=&#8221;left&#8221;][vc_empty_space alter_height=&#8221;small&#8221; hide_on_desktop=&#8221;&#8221; hide_on_notebook=&#8221;&#8221; hide_on_tablet=&#8221;&#8221; hide_on_mobile=&#8221;1&#8243;][vc_separator][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221;][vc_column icons_position=&#8221;left&#8221;]<div id=\"sc_title_2003018929\"\n\t\tclass=\"sc_title sc_title_default\"><h2 class=\"sc_item_title sc_title_title sc_align_center sc_item_title_style_default\">How to find a purchase key<\/h2><\/div><!-- \/.sc_title -->[vc_empty_space alter_height=&#8221;medium&#8221; hide_on_mobile=&#8221;&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221;][vc_column width=&#8221;1\/2&#8243; icons_position=&#8221;left&#8221;][vc_single_image image=&#8221;49&#8243; img_size=&#8221;650&#215;400&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243; icons_position=&#8221;left&#8221;][vc_empty_space height=&#8221;2em&#8221; alter_height=&#8221;none&#8221; hide_on_desktop=&#8221;&#8221; hide_on_notebook=&#8221;&#8221; hide_on_tablet=&#8221;&#8221; hide_on_mobile=&#8221;&#8221;][vc_empty_space height=&#8221;2.7em&#8221; alter_height=&#8221;none&#8221; hide_on_desktop=&#8221;&#8221; hide_on_notebook=&#8221;&#8221; hide_on_tablet=&#8221;1&#8243; hide_on_mobile=&#8221;1&#8243;][vc_column_text css=&#8221;.vc_custom_1495459925135{padding-right: 40px !important;}&#8221;]<\/p>\n<ul>\n<li>Open the \u201cdownloads\u201d tab in your account.<\/li>\n<li>Find our theme in the list of products.<\/li>\n<li>Click \u201cdownload\u201d button, and in the drop-down menu select \u201clicense certificate &amp; purchase code\u201d.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column icons_position=&#8221;left&#8221;][vc_separator][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221;][vc_column icons_position=&#8221;left&#8221;]<div id=\"sc_title_1367978048\"\n\t\tclass=\"sc_title sc_title_default\"><h2 class=\"sc_item_title sc_title_title sc_align_center sc_item_title_style_default\">Hosting<\/h2><div class=\"sc_item_descr sc_title_descr sc_align_center\"><p>Recommended hostings:<\/p>\n<\/div><\/div><!-- \/.sc_title -->[vc_empty_space height=&#8221;2.5em&#8221; alter_height=&#8221;none&#8221; hide_on_desktop=&#8221;&#8221; hide_on_notebook=&#8221;&#8221; hide_on_tablet=&#8221;&#8221; hide_on_mobile=&#8221;&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\">AncoraThemes team offers only the best products and services and recommends them to their customers. One of the most important services is HOSTING. Unlike any cheap hostings that usually have limited resources which causes many problems to the site owners, quality hosting gives a client a fair amount of resources sufficient for any website and any task. By using quality hosting you can rest assured that your site will work smoothly. If you happen to use such hosting with limited resources (e.g. GoDaddy!), you may experience issues with \u201cone-click install\u201d feature. In that case, you are always welcome to contact our support team to get qualified help.<\/p>\n<p>[\/vc_column_text][vc_empty_space alter_height=&#8221;medium&#8221; hide_on_mobile=&#8221;&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221;][vc_column width=&#8221;1\/2&#8243; icons_position=&#8221;left&#8221;][vc_single_image image=&#8221;54&#8243; img_size=&#8221;&#8221; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; link=&#8221;https:\/\/secure1.inmotionhosting.com\/cgi-bin\/gby\/clickthru.cgi?id=themerex&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center; margin: 0;\"><a href=\"https:\/\/secure1.inmotionhosting.com\/cgi-bin\/gby\/clickthru.cgi?id=themerex\" target=\"_blank\" rel=\"noopener\">http:\/\/www.inmotionhosting.com<\/a><\/p>\n<p style=\"text-align: center;\">Get more than <strong>30% discount<\/strong> on a hosting plan.<\/p>\n<p>[\/vc_column_text][vc_empty_space alter_height=&#8221;medium&#8221; hide_on_mobile=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243; icons_position=&#8221;left&#8221;][vc_single_image image=&#8221;55&#8243; img_size=&#8221;&#8221; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; link=&#8221;http:\/\/mediatemple.net&#8221;][vc_column_text]<\/p>\n<p style=\"text-align: center;\"><a href=\"http:\/\/mediatemple.net\" target=\"_blank\" rel=\"noopener\">http:\/\/mediatemple.net<\/a><\/p>\n<p>[\/vc_column_text][vc_empty_space alter_height=&#8221;medium&#8221; hide_on_mobile=&#8221;&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column icons_position=&#8221;left&#8221;][vc_empty_space alter_height=&#8221;medium&#8221; hide_on_mobile=&#8221;&#8221;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243; icons_position=&#8221;left&#8221;][vc_column_text css=&#8221;.vc_custom_1508919405394{padding-right: 20px !important;}&#8221;] To get a pre-purchase advice, you may post in the theme\u2019s forum. To get a response&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-47","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support - FORST Romania<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/forst.ro\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - FORST Romania\" \/>\n<meta property=\"og:description\" content=\"[vc_row][vc_column icons_position=&#8221;left&#8221;][vc_empty_space alter_height=&#8221;medium&#8221; hide_on_mobile=&#8221;&#8221;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243; icons_position=&#8221;left&#8221;][vc_column_text css=&#8221;.vc_custom_1508919405394{padding-right: 20px !important;}&#8221;] To get a pre-purchase advice, you may post in the theme\u2019s forum. 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